By Rajprasath Subramanian – Robotic process automation is accelerating toward a crossroads, with IT leaders and experts increasingly debating the technology’s future. Some IT leaders believe that more powerful and autonomous AI agents will eventually replace the two-decade-old AI precursor technology, while others predict that AI agents and RPA will work hand in hand to achieve new levels of automation.
RPA, which is still widely used in several industries, including manufacturing, healthcare, and finance, will likely be reconsidered in the years ahead as organizations begin to deploy agents and other next-generation AI tools. But the technology’s days may not be numbered, if vendors and IT leaders can create new ways of automating business processes by linking up RPA and AI agents.
Moreover, some IT leaders see RPA living on, having carved out a vital enterprise niche.
“RPA is still relevant for automating rule-based, repetitive, and redundant tasks, especially in industries where there is a big downside for an error like banking, insurance, and healthcare,” says Arjun Bali, staff data scientist at Rocket Mortgage. “It is not yet being replaced, but augmented with AI, allowing for smarter decisions within workflows.”
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