Accordingly, they have turned to IT automation to manage the expanding technology universe and drive efficiency. The goal is to automate manual, repetitive tasks in such areas as infrastructure management, service management, cybersecurity and application deployment. The potential benefits include cost reduction, higher productivity and faster problem resolution.

But the promise of IT automation comes with challenges. The widening scope of enterprise technology has led to a proliferation of tools, including scripting languages, robotic process automation (RPA), digital process automation (DPA), low-code/no-code platforms, IT service management suites and workflow automation products. Technology managers have been minding the gaps between automation tools.

“This has been years in the making,” said Eric Johnson, CIO at digital operations management software provider PagerDuty. “We’ve been trying to figure out how to harness the power of automation. Historically, we were trying to play around with different pieces of technology and gluing them together.”  Read On: