{"id":34405,"date":"2020-07-06T02:11:00","date_gmt":"2020-07-06T06:11:00","guid":{"rendered":"http:\/\/blog.cybercon1.com\/?p=34405"},"modified":"2020-07-06T02:11:00","modified_gmt":"2020-07-06T06:11:00","slug":"rpa-takes-on-more-services-delivery","status":"publish","type":"post","link":"https:\/\/www.cyberconservices.com\/index.php\/2020\/07\/06\/rpa-takes-on-more-services-delivery\/","title":{"rendered":"RPA takes on more services delivery"},"content":{"rendered":"\n

BY STEPHANIE KANOWITZ – One positive outcome of the coronavirus pandemic has been agencies\u2019 increased ability to quickly adapt to new circumstances, thanks, in many cases, to their use of robotic process automation (RPA<\/strong>) and chatbots to deliver internal and external services.<\/p>\n\n\n\n

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In Missouri, the Office of Administration\u2019s IT Services Division, the state\u2019s consolidated IT organization, launched a chatbot to help handle vastly more inquiries about unemployment insurance.<\/p>\n\n\n\n

\u201cLike most everybody, our unemployment insurance exploded, and in order to help relieve calls from the call center, we implemented a chatbot,\u201d Missouri\u2019s CIO Jeffrey Wann said. \u201cWe did it in about a week and then [spent] about a week and a half to train it.\u201d<\/p>\n\n\n\n

\u201cWe\u2019ve got it down now so that we can deploy a chatbot technically in about 24 hours,\u201d he said. \u201cWe\u2019ve set up four of them now, and other areas of government are lining up. They want to do the same thing.\u201d<\/p>\n\n\n\n

At the federal level, the Centers for Medicare and Medicaid Services launched the CMS Employee Roll Call Bot that can flag when employees aren\u2019t logging in or are having trouble accessing agency systems. It gives senior leaders a single, up-to-date visual source of information about the health of its internal IT systems, communications networks and personnel. Read On:<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

BY STEPHANIE KANOWITZ – One positive outcome of the coronavirus pandemic has been agencies\u2019 increased ability to quickly adapt to new circumstances, thanks, in many cases, to their use of robotic process automation (RPA) and chatbots to deliver internal and external services. In Missouri, the Office of Administration\u2019s IT Services Division, the state\u2019s consolidated IT […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[628],"tags":[629],"class_list":["post-34405","post","type-post","status-publish","format-standard","hentry","category-rpa","tag-rpa"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t