{"id":32914,"date":"2019-10-24T03:28:00","date_gmt":"2019-10-24T07:28:00","guid":{"rendered":"http:\/\/blog.cybercon1.com\/?p=32914"},"modified":"2019-10-24T03:28:00","modified_gmt":"2019-10-24T07:28:00","slug":"hot-bots-the-payoffs-and-pitfalls-of-robotic-process-automation","status":"publish","type":"post","link":"https:\/\/www.cyberconservices.com\/index.php\/2019\/10\/24\/hot-bots-the-payoffs-and-pitfalls-of-robotic-process-automation\/","title":{"rendered":"Hot bots: The payoffs and pitfalls of robotic process automation"},"content":{"rendered":"\n

BY\u00a0PAUL GILLIN<\/a> – Irish health insurer Laya Healthcare Ltd. needs to clean up thousands of accounts each month that carry balances that are too small to bother collecting. \u201cA customer may have a balance of $150.12 and pay $150 because they can\u2019t remember the correct amount,\u201d said Information Technology Director Ian Brennan. \u201cWe\u2019re not going to chase them for 12 cents, so we apply a credit to zero them out.\u201d<\/p>\n\n\n\n

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With 586,000 customers, the company has thousands of such tasks to address each month. It\u2019s a mind-numbing job that few humans would covet. \u201cOur financial system didn\u2019t have the functionality we needed, and the vendor wanted a king\u2019s ransom to build it,\u201d Brennan remembered.<\/p>\n\n\n\n

Instead, Laya assigned the job to software robots developed by\u00a0Blue Prism Ltd.<\/a>\u00a0For the past 21 months, Blue Prism bots have been logging into the debt ledger, identifying small-debt accounts and zeroing them out. \u201cThe ledger is much cleaner and our debtors\u2019 team can focus on real outstanding debts without bothering with the shrapnel of the job,\u201d Brennan said. Read On:<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

BY\u00a0PAUL GILLIN – Irish health insurer Laya Healthcare Ltd. needs to clean up thousands of accounts each month that carry balances that are too small to bother collecting. \u201cA customer may have a balance of $150.12 and pay $150 because they can\u2019t remember the correct amount,\u201d said Information Technology Director Ian Brennan. \u201cWe\u2019re not going […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[680,628],"tags":[675],"class_list":["post-32914","post","type-post","status-publish","format-standard","hentry","category-robotic-process-automation","category-rpa","tag-robotic-process-automation"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t