by Mitratech Holdings, Inc – Legal automation can be disruptively beneficial or disruptively disastrous for legal departments. One factor that makes the difference?  Whether or not an automation product empowers users to craft their own solutions.

Whether for process automation, predictive analytics, e-billing, any legal automation solution only succeeds when user needs and user experiences come first.  In his book Dreaming in Code: Two Dozen Programmers, Three Years, 4,732 Bugs, and One Quest for Transcendent Software, Scott Rosenberg coined a meme-worthy quote about the role of software development in driving disruption: “The revolution has to be customised.”

This was in the pre-SaaS era, and he was writing about the work of programmers and software architects, not end users. But the point still holds today, as does another observation he offered:

“Software is easy to make, except when you want it to do something new. And then, of course, there is a corollary: The only software that’s worth making is software that does something new.” Read more: